THESE ARE A FEW OF OUR FREQUENTLY ASKED QUESTIONS (FAQ).
Q. I RECEIVED MY ORDER/REFERENCE NUMBER. DOES THAT MEAN YOU RECEIVED MY PAYMENT?
A. Please note that order numbers are automatically generated to you after placing order and DOES NOT indicate your payment is made or you will receive shipment. You received this order number after placing your order because you will need that number before making a payment and any reference to your order thereafter. Anytime you make a payment please include the order/reference number.
Q. DO I MAKE A PAYMENT AFTER RECEIVING MY ORDER?
A. Orders are shipped ONLY after payment is made. No order will be shipped without payment being received.
Q. HOW CAN I MAKE PAYMENT FOR MY ORDER?
A. Please click on the payment option tab (located on top page of our website) for instructions on how to make a payment. Or click on Payment Options Please choose one of the payment options (whichever payment you are comfortable with) to make payment. Payment option can also be found at bottom of your confirmation email.
Please note all payment are made offsite and not our our website after placing order. Please follow payment options to ensure accuracy with payment.
Q. WHY CAN'T I USE MY CREDIT CARD ON YOUR WEBSITE?
A. Please note WE NO LONGER ACCEPT PAYMENTS ON WEBSITE. CLICK ON PAYMENT OPTIONS ON HOW TO PAY WITH CARD.
Q. I WANT TO PAY MY ORDER WITH DEBIT/CREDIT CARD?
A. CLICK ON PAYMENT OPTIONS AND LOOK UNDER OPTION 7 FOR CARD PAYMENTS.
Q. WILL I RECEIVE A PAYMENT RECEIPT AFTER MAKING PAYMENT?
- Shipping confirmation will be proof that payment was received and order shipped. Please call customer support if you do not receiving shipping confirmation within 24-48 hours of sending payment (during our working hours ) MONDAY -FRIDAY 11am- 5pm. Excluding major holidays
Q. I CANNOT LOCATE MY ORDER NUMBER. WHERE CAN I FIND IT?
A. Order numbers are automatically generated and send to your email seconds after placing order. Please check you email for find order number which begins with an R.. and 9 numbers.
Q. WHEN WILL I RECEIVE MY ORDER ?
A. Orders are usually shipped within 24 hours of making your payment. Depending on which shipping method you choose here a few shipping notes
*Regular Shipping 3-6 Days
*Priority Shipping 2-3Days
*Express Shipping 1-2 Days
Apetamin Cases are shipped with Fedex ( usually 3-5 Days)
Q. HOW DO I TRACK MY PACKAGE?
A. All orders EXCEPT FOR APETAMIN CASES are shipped via USPS ( United States Postal Service). Please use tracking number emailed to you at www.usps.com to track package.
CASES OF APETAMIN: Please track order at www.fedex.com using tracking number.
Q. I DID NOT RECEIVE MY TRACKING NUMBER OR WHERE CAN I LOCATE TRACKING NUMBER ?
A. Tracking numbers are emailed to every customer using email provided when order is placed. Please check your inbox and junk folders. If email you entered when you placed order is wrong you will not receive any emails for JDS thus you should call the store line. You can track order at www.usps.com
Q. I AM MISSING AN ITEM WITH MY ORDER?
A. Please check your order right away after receiving it. If there is any missing items, contact the store immediately. You can contact the store via email at: Info@jdstoreonline.com or calling the store lines 347-427-4213 or 347-582-2532. WE CAN ONLY APPROVE TO RESHIP REPLACEMENT WHEN MISSING ITEM IS REPORTED WITHIN 24 HOURS OF PACKAGE BEING RECEIVED.
Q. I RECEIVED MY ORDER DAMAGED ?
A. Please note that all packages are insured with the USPS (United States Postal Service). If your order arrived damaged, don't panic. Go to www.usps.com under the help link please click on file a claim. You do not need to enter insurance amount as your tracking number provided insurance info. Please fill out form and send pictures. Usps will usually mail you a check for the damaged item. Claim must be reported within two weeks of receiving order. If you wait for 30 days it will be declined.
Our address for claim is
JDS Department Store
120 Dekruif Place 27L
Bronx NY 10475
Q. DAMAGED ITEM ( CASES OF APETAMIN) FEDEX DELIVERY
A. Please inspect item right away after receiving and report any missing or damage within 24 hours for us to process refund or replacement. IF YOU REPORT ITEM DAMAGED AFTER THAT WE WILL NOT APPROVE OF REFUND OR REPLACMENT.
SEND PICTURES OF DAMAGED ITEM TO OUR EMAIL AND INCLUDE YOUR ORDER NUMBER.
Q. I USED MY CREDIT CARD ON YOUR WEBSITE AND I DIDN'T RECEIVE ORDER?
A. Please note we do not accept card payments on our website. ALL payments are made offsite. Therefore impossible for us to bill your credit card whiles on our website. To place an order using your debit/credit card please call the store line and a staff member will process your card payment.
Q. HOLIDAY SHIPMENTS/DELAYS
A. We can be extremely busy during the holiday season expercially during Easter, Thanksgiving and Christmas holidays so please be patient with us during those periods. All orders will be processed as we have plenty of items in stock. During the holidays the carriers including post office also have lots of packages which sometimes delays our shipments and supplies.
If you order is delayed please be patience with us. We ask that you give us 7 days in advance to ensure packages are all shipped.
Q. I placed an order and realized my address is incorrect after order shipped ( USPS Mail)
A. Please call or email us immediately after noticing incorrect address. If order has already been shipped please go to www.usps.com under track or mange click on intercept package to change address
Q. I just tracked my order and I will not be available on delivery date. Can I leave a note at my door ?
A. USPS can drop off your package when no one is home or have package instructed to be left at home, office, neighbor. Simply sign in to your usps.com account ( FREE)
Q. My Apetamin bottle is not full ?
A. Please note that Apetamin is never a full bottle to the top. It usually is about quarter to full and some bottle may differ due to manufacturing. Please note we don't make the Apetamin Syrup and is not responsible for different sizes of bottles.
Q. I did not gain weight with Apetmain. Can I get a refund ?
A. Although Apetamin work for most people just like anything its not 100%. Please note that we don't give a refund if Apetamin does not work for you. Trying Apetamin is at the customer's risk.
Q. My order was returned back to sender to due to a mistake I made with the shipping address. Why do I get a partial refund.
A. When order is returned due to buys error with shipping you will receive a refund of item and not the shipping fee. Please note this is because we attempted shipping package to buyer.
Q. I received my Apetamin order and the bottles expired.
A. Please note expiration on Apetamin is MONTH/YEAR. So if your bottle expired date is January 21. Please note that is January 2021.