***Starting 1/1/23 questions regarding all orders are answered via email: Info@jdstoreonline.com or our customer support Text line 347-656-6228. Always include order number with your questions.
BELOW ARE OUR FREQUENTLY ASKED QUESTIONS (FAQ) with answers.
Q. I RECEIVED MY ORDER NUMBER. DOES THAT MEAN YOU RECEIVED MY PAYMENT?
A. Please note that order numbers are automatically generated to you after placing order and DOES NOT indicate your payment is made or you will receive shipment. You received an order number after placing your order because you will need that number before making a payment and any reference to your order thereafter. Anytime you make a payment please include the order number.
Q. DO I MAKE A PAYMENT AFTER RECEIVING MY ORDER?
A. Orders are shipped ONLY after payment is made. No order will be shipped without payment being received.
Q. I HAVEN'T RECEIVED MY PACKAGE HOWEVER TRACKING SHOWS DELIVERY?
A. Once tracking shows package has been delivered, there is nothing else we can do. You will have to file a claim with the carrier. We are not responsible for packages after delivery so please ensure your address is correct and you have someone at home (that you trust) to accept your package when it arrives. If you have a history of packages being stolen where you live please request to have package on hold at the post office so you can pick up. Also check with neighbors before calling to make report as some carriers leave packages with neighbors when unavailable.
Q. I JUST REALIZED I ENTERED THE WRONG SHIPPING ADDRESS AND MY ORDER HAS BEEN ALREADY SHIPPED.
A. If order was shipped via USPS, Go to www.usps.com and track your order to see it its in transit. On the usps website, under receive, click on intercept a package. Once the screen opens up, type in your tracking number. A new page will open for you to change address.
B. Call the carrier directly to inquire how you can make a change of address.
Q. HOW CAN I MAKE PAYMENT FOR MY ORDER?
A. Please click on the payment options tab (located on top page of our website) for instructions on how to make a payment click on Payment Options . Please choose one of the payment options (whichever payment you are comfortable with) to make payment. Payment option can also be found at bottom of your confirmation email.
Please note that all payment are made offsite and not on our website after placing order. Please follow payment options to ensure accuracy with payment.
Q. WHY CAN'T I USE MY CREDIT CARD ON YOUR WEBSITE?
A. Please note WE NO LONGER ACCEPT PAYMENTS ON WEBSITE. You can however request for us to email you an invoice or call customer support to make a payment with a credit/debit card.
Q. I WANT TO PAY MY ORDER WITH DEBIT/CREDIT CARD?
A. You can request an invoice to pay with card or you can call customer support to pay over the phone. You must be the card holder on the card to make purchases.
Q. WILL I RECEIVE A PAYMENT RECEIPT AFTER MAKING PAYMENT?
- Shipping notifications will be proof that payment was received and order shipped. Apple Pay confirmation are sent after payment is received. Please call or text customer support if you do not receiving shipping confirmation within 24-48 hours of making payment (during our working hours ) Emails MONDAY -FRIDAY 8am to 9pm. Customer support 10am to 7pm EST Excluding major holidays
Q. I PURCHASED APETAMIN AND THE COLOR IS DIFFERENT SO ITS FAKE AND I WANT TO RETURN.
A. We do not sell nothing but authentic syrup. With that said, we only sell and do not manufacture the product as it is made in India. Please note that apetamin comes in different colors sometimes (from the manufacturer) and we do not control that. You can contact the manufacture if you have any issues with the products. Please check the bottle to ensure the expiration is a two digit month and a two digit year. Example: 04/21 means ( Month of April and Year) April 2021. We do not accept returns or refund due to complaint of color changes as our supplier do not return products back to India. If customers insist to return product for a refund, please note there is a 20% restocking fee associate with the return.
Q. I CANNOT LOCATE MY ORDER NUMBER. WHERE CAN I FIND IT?
A. Order numbers are automatically generated and send to your email seconds after placing order. Please check you email or spam/junk folder to find order number which begins with an R.. and 9 numbers. Please check your inbox or junk folder before emailing or texting us . If email was not received please place another order to have a new order number generated to you as you are the only person emailed. Also ensure accuracy of email when typing.
Q. APETAMIN SYRUP OR THE PILLS IS NOT MAKING ME HUNGRY/THEY ARE NOT WORKING FOR ME SO I WANT MY MONEY BACK.
A. Please note we do not 100% guarantee on anything sold on our website. It is your own obligation to purchase products and try. We do not return funds if products does not work for you.
Q. HOW CAN I CONTACT CUSTOMER SUPPORT IF I HAVE QUESTIONS.
A. You can email them at firstname.lastname@example.org OR
Text/ Watsapp them at 347-656-6228. Customer support text line hours are Monday thru Saturday 10am to 7pm EST.
Q. WHEN WILL I RECEIVE MY ORDER ?
A. Orders are usually shipped within 24-48 hours of making your payment. Depending on which shipping method you choose here a few shipping notes
*Regular Shipping 3-6 Days
*Priority Shipping 2-3Days
*Express Shipping 1-2 Days
Apetamin Cases are shipped with Fedex or UPS ( usually 3-5 Days). Please note we cannot guarantee 100% safe delivery of cases as sometimes there are spills. We will however work with all buyers to replace any damaged bottles.
Q. I PURCHASED SYRUP OR PILLS TO GAIN WEIGHT AND ITS NOT WORKING SO I WANT MY MONEY BACK.
A. We do not 100% guarantee to customers that all appetite stimulants or weight gain work for all. This product works for a lot of people but not everyone. Taking it is at customers own risk. You can try other products like Tres Orix etc.
Q. I PAID FOR MY ORDER AND NOW WANT TO CANCEL.
A. Please note orders can not be cancelled and refunded after payment has been received.
Q. HOW DO I TRACK MY PACKAGE?
A. All orders EXCEPT FOR APETAMIN CASES are most of the time shipped via USPS ( United States Postal Service) or UPS. Please use tracking number emailed to you at www.usps.com to track package or www.fedex.com or www.ups.com
CASES OF APETAMIN: Please track order at www.fedex.com or www.ups.com. using tracking number. sometimes by usps.com. You have to have 21 years of age to receive fedex packages.
Q. I DID NOT RECEIVE MY TRACKING NUMBER OR WHERE CAN I LOCATE TRACKING NUMBER ?
A. Tracking numbers are emailed to every customer using email provided when order is placed. Please check your inbox and junk folders. If email you entered when you placed order is wrong you will not receive any emails for JDS thus you should call the store line. You can track order at www.usps.com
Q. I AM MISSING AN ITEM WITH MY ORDER?
A. Please check your order right away after receiving it (within 24 hours). If there is any missing items, contact the store immediately (text 347-656-6228). Please email us pictures of whatever you received and shipping label to : Info@jdstoreonline.com please be sure to include full picture of label containing tracking number (also known. as shipping label) . WE CAN ONLY APPROVE TO RESHIP REPLACEMENT WHEN MISSING ITEM IS REPORTED WITHIN 24 HOURS OF PACKAGE BEING RECEIVED. Once verified we will ship a replacement to you.
If the error is not on our part, you will have to file a claim at the www.usps.com within 30 days of receiving item. Once claim is approved they will mail you a check for missing items.
Please note that you cannot use the item you want to return thus it VOIDS the return process.
Q. I RECEIVED MY ORDER DAMAGED ?
A. Please note that all packages are insured with the USPS (United States Postal Service). If your order arrived damaged, don't panic. Go to www.usps.com under the help link please click on file a claim. You do not need to enter insurance amount as your tracking number provided insurance info. Please fill out form and send pictures. Usps will usually mail you a check for the damaged item. Claim must be reported within two weeks of receiving order. If you wait for 30 days it will be declined.
Our address for claim is
JDS Department Store
3915 Dyre Ave
Bronx NY 10466
Q. DAMAGED ITEM ( CASES OF APETAMIN) FEDEX DELIVERY OR UPS
A. Please inspect cases right away after receiving and report any missing or damage within 24 hours for us to process refund or replacement. Please reject to receive package if the box comes to you with liquid stains etc. Please note we do not send replacement of package if bottle is stain. We do however, replace broken bottles. IF YOU REPORT ITEM DAMAGED AFTER THAT WE WILL NOT APPROVE OF REFUND OR REPLACEMENT.
SEND PICTURES OF DAMAGED ITEM TO OUR EMAIL AND INCLUDE YOUR ORDER NUMBER. MAKE SURE A PICTURE OF YOUR SHIPPING LABEL IS ALSO INCLUDED.
Q.I RECEIVED MY ORDER AND I WANT TO RETURN IT.
A. Please note we do not have a return policy on item that are not damaged or expired. If you want to return items against our rules you may do so however, please note you will return item at your own shipping cost and also pay the mandatory 20% restocking fee on item excluding shipping fee paid.
Q. I USED MY CREDIT CARD ON YOUR WEBSITE AND I DIDN'T RECEIVE ORDER?
A. Please note we DO NOT accept card payments on our website. ALL payments are made offsite. Therefore impossible for us to bill your credit card on our website.
Q. HOLIDAY SHIPMENTS/DELAYS
A. We can be extremely busy during the holiday season expercially during Easter, Thanksgiving and Christmas holidays so please be patient with us during those periods. All orders will be processed as we have plenty of items in stock. During the holidays the carriers including post office also have lots of packages which sometimes delays our shipments and supplies.
If you order is delayed please be patience with us. We ask that you give us 7 days in advance to ensure packages are all shipped.
Q. I placed an order and realized my address is incorrect after order shipped ( USPS Mail)
A. Please text our customer support line at 347-656-6228 immediately after noticing incorrect address. If order has already been shipped please go to www.usps.com under track or mange click on intercept package to change address. Or directly contact the other carriers.
Q. I just tracked my order and I will not be available on delivery date. Can I leave a note at my door ?
A. Carriers can drop off your package to a neighbor when no one is home or have package instructed to be left at home, office, neighbor.
Q. My Apetamin bottle is not full ?
A. Please note that Apetamin is never a full bottle to the top. It usually is about quarter to full and some bottle may differ due to manufacturing. Please note we don't make the Apetamin Syrup and is not responsible for different sizes of bottles or filling of syrups.
Q. I ordered and paid for express shipping and did not receive on time.
A. Please note JDS does not guarantee any refund to orders not receive on time by the post office. For express packages shipped with usps there is a guarantee delivery thus you should file a claim at www.usps.com if express package is not received on time.
Q. My order was returned back to sender to due to a mistake I made with the shipping address. Why do I get a partial refund.
A. When order is returned due to buys error with shipping you will receive a refund of item and not the shipping fee. Please note this is because we attempted shipping package to buyer.
Q. I received my Apetamin order and the bottles expired.
A. Please note expiration on Apetamin is MONTH/YEAR. So if your bottle expired date is January 21. Please note that is January 2021.
Q. My order was returned back to you and I want a full refund.
A. Please note when orders are returned due to error on you (the buyer) we only refund payment for item and not shipping. This is because we had to pay to ship to you so if you made a mistake you will have to repay for shipping to have order sent back to you or receive a refund without shipping. If your order was returned due to our mistake then you are entitiled for a full refund.
Q. I am calling and emailing the store lines and no one is answering.
A. customer support text line is 347-656-6228 and email is email@example.com. The best way to receive answers to your question is by emailing us firstname.lastname@example.org. If you have a question regarding your order number simply send us an email or text. If your email is not responded within 24 hours please send a text on our customer support line.
**We ask that customers note hours of operations when attempting to contact us.
Customer support text line is Monday thru Friday 9am to 5pm.